Collision Estimator - Customer-Centric Repairs & Growth

Classic Collision Corporate Services LLC; Cumming (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Company match 401K

Paid time off - 6 paid holidays

Rewards for good work

Job summary

Classic Collision is seeking a Collision Estimator to act as the primary contact for customers from drop-off to delivery, and to prepare estimates for customers and insurers in accordance with manufacturer and Classic Collision guidelines.

The role involves coordinating with insurance companies and technicians to ensure an excellent customer experience, maintaining updates throughout the repair process, and performing final quality checks before delivery.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Teamwork

Integrity

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Collision Estimator to act as the primary contact for customers from drop-off to delivery, and to prepare estimates for customers and insurers in accordance with manufacturer and Classic Collision guidelines.

The role involves coordinating with insurance companies and technicians to ensure an excellent customer experience, maintaining updates throughout the repair process, and performing final quality checks before delivery.