Collision Estimator: Customer-Centric Auto Repair Specialist

Boyd Group Services; Saint Augustine (FL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

6 holidays annually

Insurance Day 1

401(k) employer match

Disability & Life Insurance

Continuing Education

Safety glasses provided

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an outstanding customer experience, accurately assess vehicle damage, and coordinate repairs with customers and insurers. The role requires DRP familiarity, basic computer skills, and a valid license, with I-CAR training a plus.

The position emphasizes teamwork, KPI achievement, and adherence to WOW Operating Way standards. A strong commitment to safety and quality is expected, with opportunities for growth in a respectful workplace.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customers with accurate and timely information, guiding them through the repair process
• Ensure compliance with all insurance client requirements, processes and metrics
• Communicate all customer requests to appropriate team members
• Participate in daily production walks with the Management Team and support all team members
• Uphold the company’s Core Values: Honesty, Integrity & Respect

Skills

1+ year DRP experience

Repairs & OE guidelines

Basic computer skills

Driver's license

I-CAR Training

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an outstanding customer experience, accurately assess vehicle damage, and coordinate repairs with customers and insurers. The role requires DRP familiarity, basic computer skills, and a valid license, with I-CAR training a plus.

The position emphasizes teamwork, KPI achievement, and adherence to WOW Operating Way standards. A strong commitment to safety and quality is expected, with opportunities for growth in a respectful workplace.