Collision Estimator: Customer-Centric Auto Repair Coordinator

Boyd Group; Tifton (GA); Hybrid; USD 49,000 - 70,000; Full time

Job summary

The Boyd Group is seeking an Estimator in Georgia to deliver an exceptional customer experience by creating estimates and coordinating vehicle repairs. You will document communications with customers and insurance companies, and ensure alignment with KPIs across the shop.

Responsibilities include handling DRP processes, providing accurate repair guidance, and supporting the team in daily operations. The role offers growth opportunities and competitive compensation.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update every customer interaction with details.
• Provide accurate information guiding through repair process and customer service.
• Ensure compliance with insurance client requirements and metrics.
• Participate in daily production walks with the Management Team.
• Attend training, information sessions and workshops as required.
• Support all team members when required.
• Communicate customer requests to appropriate team members.

Skills

Repair knowledge

OE guidelines

Awareness of where to look for answers

Basic computer skills

I-CAR training

Valid driver’s license

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator in Georgia to deliver an exceptional customer experience by creating estimates and coordinating vehicle repairs. You will document communications with customers and insurance companies, and ensure alignment with KPIs across the shop.

Responsibilities include handling DRP processes, providing accurate repair guidance, and supporting the team in daily operations. The role offers growth opportunities and competitive compensation.