Collision Estimator - Customer-Focused Auto Claims Pro

JHCC Holdings LLC; Phenix City (AL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits

Job summary

The Boyd Group is seeking an Estimator in Phenix City, AL to accurately assess vehicle damage, document repairs, and coordinate communications with customers and insurance providers. The role centers on delivering a seamless repair experience and meeting facility KPIs.

With at least 1 year of experience, you will follow DRP guidelines, participate in production walks, and uphold safety standards. Commission-based bonuses may apply, along with a strong benefits package.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic computer skills and DRP compliance.
• Minimum of 1 year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Compliance for DRP's

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator in Phenix City, AL to accurately assess vehicle damage, document repairs, and coordinate communications with customers and insurance providers. The role centers on delivering a seamless repair experience and meeting facility KPIs.

With at least 1 year of experience, you will follow DRP guidelines, participate in production walks, and uphold safety standards. Commission-based bonuses may apply, along with a strong benefits package.