Collision Estimator & Customer Care Specialist

Mobile Auto Solutions, LLC; Panama City (FL); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Parental Leave

Health Insurance from Day 1

401(k) Matching

Disability & Life Insurance

Continuing Education Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while creating repair estimates and coordinating needs with customers and insurance providers. The role involves assessing vehicle damage, documenting repairs, and aligning with the team to meet KPIs.

The position requires knowledge of OE guidelines, a high school diploma, basic computer skills, and DRP/compliance experience.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily "production walks" with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Awareness of where to look for answers

Basic Computer Skills

DRP compliance experience

I-CAR training willingness

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while creating repair estimates and coordinating needs with customers and insurance providers. The role involves assessing vehicle damage, documenting repairs, and aligning with the team to meet KPIs.

The position requires knowledge of OE guidelines, a high school diploma, basic computer skills, and DRP/compliance experience.