Collision Estimator: Create Clear, Smooth Repair Journeys

Mobile Auto Solutions, LLC; Savannah (GA); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid Holidays

Insurance Day 1

401(k) Match

Short-Term Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while coordinating vehicle repairs and communicating with customers and insurers. The estimator will assess damage, document repairs, and support team KPIs through accurate damage appraisals.

Key duties include documenting interactions, guiding customers through the repair process, and ensuring compliance with DRP and insurance requirements.

Qualifications

• Knowledge of repairs and OE guidelines.
• Awareness of where to look for answers.
• Basic computer skills.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs & OE Guidelines

Awareness of where to look for answers

Basic Computer Skills

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while coordinating vehicle repairs and communicating with customers and insurers. The estimator will assess damage, document repairs, and support team KPIs through accurate damage appraisals.

Key duties include documenting interactions, guiding customers through the repair process, and ensuring compliance with DRP and insurance requirements.