Collision Estimator - Commission-Based Claims & Estimates

Classic Collision; Panama City (FL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator to act as the primary customer contact throughout the repair process. You will prepare estimates for customers and insurance partners following manufacturer and Classic Collision guidelines.

You will collaborate with insurance companies to manage claims and ensure the best customer experience, while maintaining communication with customers about repair progress and coordinating with technicians to identify damages.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Organizational skills

Communication skills

Customer service

Education

I-CAR / ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Collision Estimator to act as the primary customer contact throughout the repair process. You will prepare estimates for customers and insurance partners following manufacturer and Classic Collision guidelines.

You will collaborate with insurance companies to manage claims and ensure the best customer experience, while maintaining communication with customers about repair progress and coordinating with technicians to identify damages.