Collision Estimator: Client‑Focused Auto Repair Claims

Classic Collision Corporate Services LLC; Hampton (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator to be the primary point of contact for customers from drop-off through delivery, preparing estimates according to guidelines and maintaining clear communication.

You will partner with insurance companies to manage claims, coordinate with technicians to identify damages, and strive for high customer satisfaction while upholding quality and integrity.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Teamwork

Organizational skills

Integrity

Education

I-CAR certification

ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Collision Estimator to be the primary point of contact for customers from drop-off through delivery, preparing estimates according to guidelines and maintaining clear communication.

You will partner with insurance companies to manage claims, coordinate with technicians to identify damages, and strive for high customer satisfaction while upholding quality and integrity.