Collision Estimator: Customer-Focused Claims & Estimates

Classic Collision; Norfolk (VA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator to serve as the primary contact for customers throughout the repair process. You will prepare estimates for customers and insurance partners in line with manufacturer and Classic Collision guidelines, and coordinate with insurance companies to manage claims for a smooth customer experience.

Ideal candidates have collision estimating experience, knowledge of CCC1, strong organizational skills, and a commitment to integrity and customer service.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Collision estimating

Customer communication

Organizational skills

Attention to detail

Team player

Tools

CCC1

Job description

Classic Collision is seeking a Collision Estimator to serve as the primary contact for customers throughout the repair process. You will prepare estimates for customers and insurance partners in line with manufacturer and Classic Collision guidelines, and coordinate with insurance companies to manage claims for a smooth customer experience.

Ideal candidates have collision estimating experience, knowledge of CCC1, strong organizational skills, and a commitment to integrity and customer service.