Collision Estimator: Client-Focused Claims Pro

Boyd Group; Arlington Heights (IL); On-site; USD 60,000 - 180,000; Full time

Benefits offered by this job

Annual PTO

Parental leave for full-time employees

Medical, dental & vision insurance

401(k) with company match

Continuing education opportunities

Safety glasses provided annually

Job summary

Gerber Collision & Glass is seeking an Estimator to create accurate vehicle damage estimates and coordinate repairs with customers and insurance companies. You will document interactions, guide customers through the repair process, and ensure compliance with DRP and WOW standards.

The role demands attention to detail, 1+ year of experience, and a willingness to complete I-CAR training. A valid driver’s license is required; strong customer service is essential for success in this fast-paced

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Repair knowledge

Customer service

DRP compliance

Education

High School Diploma

Willing to complete I-CAR Training

Job description

Gerber Collision & Glass is seeking an Estimator to create accurate vehicle damage estimates and coordinate repairs with customers and insurance companies. You will document interactions, guide customers through the repair process, and ensure compliance with DRP and WOW standards.

The role demands attention to detail, 1+ year of experience, and a willingness to complete I-CAR training. A valid driver’s license is required; strong customer service is essential for success in this fast-paced