Collision Estimator: Champion Customer Experience & Claims

Classic Collision Corporate Services LLC; Charlotte (NC); Presencial; USD 40.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Descripción de la vacante

Classic Collision in Charlotte, NC is hiring a Collision Estimator to serve as the primary contact for customers from drop-off to delivery, and to prepare estimates for customers and insurers according to guidelines. The role partners with insurers and coordinates with technicians to ensure a smooth repair process.

The position emphasizes customer service, accurate estimating, and teamwork within a supportive culture.

Formación

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsabilidades

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Conocimientos

Strong organizational skills

Clear written and verbal communication

Attention to detail

Herramientas

CCC1 estimating system

Descripción del empleo

Classic Collision in Charlotte, NC is hiring a Collision Estimator to serve as the primary contact for customers from drop-off to delivery, and to prepare estimates for customers and insurers according to guidelines. The role partners with insurers and coordinates with technicians to ensure a smooth repair process.

The position emphasizes customer service, accurate estimating, and teamwork within a supportive culture.