Collision Estimator: Lead Repair Estimates & Customer Experience

Classic Collision; Troutman (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

401K match

Medical/Dental/Vision

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision in Troutman, NC is hiring a Collision Estimator to serve as the primary liaison with customers from drop-off to delivery of repaired vehicles. The role involves preparing estimates for customers and insurers according to Classic Collision guidelines.

You will work with insurance partners, communicate progress to customers, coordinate with technicians to confirm damages, and perform quality inspections before delivery.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Communication skills

Organizational skills

Background check compliance

Education

I-CAR / ASE certification

Tools

CCC1

Job description

Classic Collision in Troutman, NC is hiring a Collision Estimator to serve as the primary liaison with customers from drop-off to delivery of repaired vehicles. The role involves preparing estimates for customers and insurers according to Classic Collision guidelines.

You will work with insurance partners, communicate progress to customers, coordinate with technicians to confirm damages, and perform quality inspections before delivery.