Collision Estimator: Drive Customer Experience & Claims

Classic Collision; Oak Ridge North (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator to guide customers through repairs from drop-off to delivery. You will prepare estimates for customers and insurers in line with guidelines and coordinate with insurance partners to ensure smooth claims processing.

Collaboration with technicians, clear updates to customers, and a commitment to high satisfaction are essential. Prior estimating experience and CCC1 familiarity are preferred.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.

Skills

Customer service

Communication

Organizational skills

Tools

CCC1 estimating system

Job description

Classic Collision is hiring a Collision Estimator to guide customers through repairs from drop-off to delivery. You will prepare estimates for customers and insurers in line with guidelines and coordinate with insurance partners to ensure smooth claims processing.

Collaboration with technicians, clear updates to customers, and a commitment to high satisfaction are essential. Prior estimating experience and CCC1 familiarity are preferred.