Collision Estimator

Jobtailor; Ozawkie (KS); On-site; USD 45,000 - 75,000; Full time

Job summary

Crash Champions is seeking an estimator/coordinator in the repair process to educate customers on repair steps, insurance procedures, and their rights. You will complete estimates from initial to final after full damage evaluation and guide the repair through QC to meet quality standards.

You will keep customers informed throughout the journey, collaborate with body technicians, and handle pre-closing paperwork and disbursements.

Qualifications

• Customer service skills required.
• Strong organization and multi-tasking with time management.
• Knowledge of dealing with insurance partners preferred.
• Familiarity with multiple estimating systems (CCC One, Mitchell, Audatex).
• Ability to work in fast-paced environment.

Responsibilities

• Educate customers on vehicle repair processes and insurance procedures.
• Complete initial estimates and final estimates after damage evaluation.
• Manage repairs and ensure quality standards through in-process QC.
• Keep customers informed about repair status and updates.
• Review data with Body Technicians and perform post-scanning for each vehicle.
• Pre-close the final repair order and handle disbursement paperwork.

Skills

Customer service skills

Organization skills

Insurance procedures knowledge

Estimating systems proficiency

Tools

CCC One

Mitchell

Audatex

Job description

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Requirements

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while ensuring quality standards and effective communication throughout the repair journey.

Highest-signal resume keywords

• Customer Service Skills
• Organization Skills
• Knowledge of Insurance Procedures
• Estimating Systems Proficiency
• Quality Control Management

ATS Optimization Keywords

Hard Skills

• Initial Estimates Completion
• Final Estimates Preparation
• Damage Evaluation
• Post-Scanning Procedures
• Repair Order Pre-Closing

Soft Skills

• Multi-Tasking Skills
• Time Management
• Adaptability

Industry Keywords

• Vehicle Repairs
• Insurance Procedures
• Customer Rights
• Repair Techniques
• Quality Standards

Tools & Technologies

• CCC One
• Mitchell
• Audatex