Collision Estimator

Jobtailor; Walnut Creek (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Crash Champions in California is seeking an estimator to educate customers on repair processes, insurance procedures, and their rights while preparing accurate initial estimates and final estimates after full evaluation.

You will manage each repair, perform in-process QC, keep customers informed, coordinate with body technicians, review data, and ensure carrier requirements and post-scanning steps are completed.

Qualifications

• Knowledge of insurance procedures and customer rights.
• Experience with initial and final vehicle repair estimates.
• Familiarity with CCC One, Mitchell and Audatex estimating systems.

Responsibilities

• Educate customers on the repair process, insurance procedures, and rights.
• Complete initial estimates and final estimates after full disassembly and damage evaluation.
• Manage each repair throughout the process and perform in-process QC.
• Keep customers informed and provide the best possible experience.
• Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle.
• Pre-close the final repair order and handle disbursement paperwork.

Skills

Customer Service Skills

Organization and multi-tasking

Time management

Insurance knowledge

Adaptability

Estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while ensuring quality standards and effective communication throughout the repair process.

Highest-signal resume keywords

• Customer Service Skills
• Organization Skills
• Multi-Tasking Skills
• Knowledge of Estimating Systems
• Insurance Knowledge

ATS Optimization Keywords

Hard Skills

• Initial Estimates
• Complete Estimates
• Damage Evaluation
• In-Process Quality Control
• Post-Scanning Procedures

Soft Skills

• Time Management
• Adaptability

Industry Keywords

• Vehicle Repairs
• Insurance Procedures
• Customer Rights
• Repair Techniques
• Safety Standards

Tools & Technologies

• CCC One
• Mitchell
• Audatex