Collision Estimator

Jobtailor; California (MO); On-site; USD 52,000 - 75,000; Full time

Job summary

Jobtailor is seeking a detail-oriented estimator to guide customers through vehicle repair and insurance procedures. You will generate initial and final estimates, monitor repair progress, and ensure quality standards are met with in-process QC.

You will review data with Body Technicians, perform post-scanning steps, and finalize orders with appropriate paperwork while addressing carrier requirements. Strong organization and communication are essential.

Qualifications

• Customer-focused interaction with policyholders and shop staff.
• Strong organizational skills to manage multiple files simultaneously.
• Ability to manage time effectively in a fast-paced environment.
• Knowledge of estimating systems and insurance procedures is preferred.
• Experience with vehicle repair estimating and carrier requirements is desirable.

Responsibilities

• Educate customers on vehicle repair, insurance procedures, rights, and safety.
• Complete initial and final repair estimates after evaluation and disassembly.
• Oversee repair process to ensure quality standards and in-process QC.
• Pull and review data procedures with Body Technicians and perform post-scanning steps.
• Pre-close final repair order and handle disbursement paperwork; address file exceptions and carrier requirements.

Skills

Customer Service

Organization Skills

Multi-Tasking

Estimating Knowledge

Insurance Knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while ensuring quality standards and effective communication throughout the repair journey.

Highest-signal resume keywords

• Customer Service Skills
• Organization Skills
• Multi-Tasking Skills
• Knowledge of Estimating Systems
• Insurance Knowledge

ATS Optimization Keywords

Hard Skills

• Initial Estimates
• Complete Estimates
• Damage Evaluation
• In-Process Quality Control
• Post-Scanning Procedures

Soft Skills

• Time Management
• Adaptability

Industry Keywords

• Vehicle Repairs
• Insurance Procedures
• Customer Rights
• Repair Techniques
• Safety Standards

Tools & Technologies

• CCC One
• Mitchell
• Audatex