Collision Estimator

Jobtailor; Berea (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Crash Champions seeks an experienced estimator to educate customers on vehicle repair processes and insurance procedures while maintaining high quality and communication throughout the repair lifecycle.

Responsibilities include completing initial and final estimates, coordinating with body technicians, and ensuring all post-scanning steps and paperwork are completed accurately for a smooth customer experience.

Qualifications

• Experience in customer service and handling insurance processes.
• Ability to stay organized and manage multiple tasks in a fast-paced shop.
• Knowledge of auto body repair estimating and repair workflows preferred.

Responsibilities

• Educate customers on vehicle repair processes, insurance procedures, and customer rights.
• Complete initial estimates and lock final estimates after evaluation.
• Manage each repair throughout the process and ensure in-process QC.
• Keep customers informed on vehicle status and deliver a high-quality experience.
• Review data procedures with Body Technicians and complete post-scanning steps.
• Pre-close the final repair order and handle disbursement paperwork.

Skills

Customer service

Organizational skills

Time management

Adaptability

Insurance knowledge

Fast-paced environments

Tools

CCC

Mitchell

Audatex

Job description

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to a fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems: CCC (one preferred), Mitchell & Audatex

Hard Skills

• Initial Estimates
• Complete Estimates
• Damage Evaluation
• In-Process Quality Control
• Post-Scanning Procedures

Soft Skills

• Time Management
• Adaptability