Collision Estimator

Jobtailor; Naperville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Crash Champions is seeking an estimator/education specialist in Naperville, IL. You will educate customers about vehicle repairs, insurance procedures, and their rights, guiding them through the repair journey with clear communication.

Responsibilities include completing estimates, managing repairs, performing QC, keeping customers informed, and coordinating with body technicians and carriers to close out files.

Qualifications

• Customer service skills required.
• Strong organization and multi-tasking abilities.
• Excellent time management and adaptability in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Ability to operate in high-velocity settings.
• Familiarity with estimating systems such as CCC One, Mitchell, and Audatex.

Responsibilities

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write final estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards via in-process QC.
• Keep customers informed and provide the best possible experience.
• Review data procedures with Body Technicians and complete post-scanning for each vehicle.
• Pre-close the final repair order and handle disbursement paperwork.

Skills

Customer Service

Organizational skills

Time management

Insurance familiarity

Fast-paced adaptability

Estimating software proficiency

Tools

CCC One

Mitchell

Audatex

Job description

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in‑process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post‑scanning for each vehicle in the repair process.
• Pre‑close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier-specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi‑tasking skills
• Good time management and the ability to adapt easily to fast‑paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while ensuring quality standards and effective communication throughout the repair process.