Auto Collision CSR: Elite Customer Experience Pro

Gerber Collision & Glass; Oklahoma City (OK); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, vision, dental insurance

401(k) retirement plan

Disability & life insurance

Continuing education

Safety eyewear stipend

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass seeks a Customer Service Representative to deliver exceptional customer experiences and support the Repair Facility Team with administrative duties.

You will manage appointments, insurance communications, and rental logistics while ensuring accurate record-keeping and cross-system synchronization. Join a team that values integrity, growth, and outstanding service.

Qualifications

• High School Diploma or GED.
• Minimum 1 year experience in a similar admin role.
• Preferred: 1 year in auto body or similar customer service environment.

Responsibilities

• Ensure WOW plan is followed across daily tasks.
• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare RO work packets with QC checklists and parts lists.
• Record communications with customers/insurance in CCC One.
• Confirm rental information and update CCC One with rental usage.
• Manage ARMS to track vehicles in CCC One.

Skills

Multitasking

Attention to detail

Office skills

Communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass seeks a Customer Service Representative to deliver exceptional customer experiences and support the Repair Facility Team with administrative duties.

You will manage appointments, insurance communications, and rental logistics while ensuring accurate record-keeping and cross-system synchronization. Join a team that values integrity, growth, and outstanding service.