Collision Customer Experience Specialist

Gerber Collision (California), Inc.; Highland (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Insurance Day 1

401(k) match

Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in California is seeking a detail-oriented CSR to deliver exceptional customer experiences while supporting the repair facility with administrative tasks. You will manage communications with customers and insurance companies, schedule repairs, process authorizations, and maintain rental and repair records using CCC One.

A high school diploma and at least 1 year in a related administrative role are required; auto body or customer service experience is a plus.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred: 1 year in auto body or related environment with customer service experience.

Responsibilities

• Ensure consistent execution of WOW plan.
• Schedule vehicle repair appointments using CCC One and scripts.
• Obtain repair authorizations and documentation for disassembly.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record communications with customers or insurers in CCC One.
• Update rental car information and ARMS/CCC One accordingly.

Skills

Multitasking under pressure

Attention to detail

Office equipment & computer skills

Strong communication & sales

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in California is seeking a detail-oriented CSR to deliver exceptional customer experiences while supporting the repair facility with administrative tasks. You will manage communications with customers and insurance companies, schedule repairs, process authorizations, and maintain rental and repair records using CCC One.

A high school diploma and at least 1 year in a related administrative role are required; auto body or customer service experience is a plus.