Collision Center CSR: Elevate Customer Experience

Boyd Group; Stockertown (PA); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Parental Leave

Paid holidays

Medical Insurance

401(k) with company match

Disability & Life Insurance

Education Opportunities

Uniform stipend

Daily Pay option

Descripción de la vacante

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in a fast-paced auto collision environment. You’ll manage scheduling with CCC One, coordinate insurance authorizations, and assemble repair order packets while maintaining clear communication with customers and insurers.

The role emphasizes attention to detail, multitasking under pressure, and strong sales-driven customer service.

Formación

• High School Diploma or GED required.
• Minimum 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including customer service experience.

Responsabilidades

• Schedule appointments for vehicle repair using CCC One and other tools.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO work packets with QC checklists, parts lists and windshield tags.
• Record all communications with customers or insurance partners in CCC One.
• Update CCC One with rental information and ARMS status.

Conocimientos

Multitasking

Attention to detail

Communication

Customer service

Sales drive

Educación

High School Diploma or GED

Herramientas

Office equipment

Basic computer skills

Descripción del empleo

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in a fast-paced auto collision environment. You’ll manage scheduling with CCC One, coordinate insurance authorizations, and assemble repair order packets while maintaining clear communication with customers and insurers.

The role emphasizes attention to detail, multitasking under pressure, and strong sales-driven customer service.