Auto Collision CSR: Customer Experience & Admin

Gerber Collision & Glass; California; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Medical, dental, vision insurance

401(k) with company match

Life insurance

Continuing education opportunities

Voluntary daily pay

Job summary

Gerber Collision & Glass is hiring a CSR to provide an exceptional customer experience and manage relationships with customers and insurance partners during collision repairs.

Responsibilities include scheduling, insurance documentation, and coordinating rental information. Requires a high school diploma and at least 1 year in a similar role, preferably in auto body with customer service experience.

Qualifications

• High School Diploma or GED required.
• Minimum: 1 year experience in administration/ similar role.
• Preferred: 1 year in auto body or similar environment with customer service experience.

Responsibilities

• Ensure WOW (Wow Operating Way) plan execution.
• Schedule repair appointments using CCC One and proper scripts.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One.
• Confirm car rental information and update CCC One with rental usage.
• Manage ARMS daily to align with CCC One records.

Skills

Customer Service

Administrative support

Scheduling

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

Gerber Collision & Glass is hiring a CSR to provide an exceptional customer experience and manage relationships with customers and insurance partners during collision repairs.

Responsibilities include scheduling, insurance documentation, and coordinating rental information. Requires a high school diploma and at least 1 year in a similar role, preferably in auto body with customer service experience.