Collision CSR: Scheduling, Insurance & Admin Expert

Holdings LLC; Princeton (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Gerber Collision & Glass in Princeton, TX is seeking a Customer Service Representative to deliver an exceptional customer experience, manage relationships with customers and insurance companies, and provide administrative support to the Repair Facility Team.

The role requires a High School Diploma or GED, at least one year in a similar admin or customer service setting, preferably in auto body, with strong multitasking, communication, and attention to detail.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year experience in a similar administrative role.
• Preferred: 1 year in an auto body or related environment with prior customer service experience.

Responsibilities

• Ensure consistent execution of WOW plan.
• Schedule vehicle repair appointments using CCC One and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO work packet with QC checklist, work order, parts list and rental indicators.
• Record communications with customers or insurers in CCC One.
• Confirm rental car information and update CCC One with usage details.
• Manage ARMS daily to ensure vehicles are noted in CCC One.

Skills

Multitasking

Attention to detail

Office equipment

Computer skills

Communication skills

Sales drive

Customer service

Education

High School Diploma or GED

Job description

Gerber Collision & Glass in Princeton, TX is seeking a Customer Service Representative to deliver an exceptional customer experience, manage relationships with customers and insurance companies, and provide administrative support to the Repair Facility Team.

The role requires a High School Diploma or GED, at least one year in a similar admin or customer service setting, preferably in auto body, with strong multitasking, communication, and attention to detail.