Collision CSR: Elite Customer Care & Admin Pro

Boyd Group; Pflugerville (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

PTO

Paid Parental Leave

Medical Insurance

401(k) Retirement Plan

Short-Term Disability

Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Pflugerville, TX is seeking a Customer Service Representative to deliver an exceptional customer experience and manage relationships with customers and insurance companies. This role supports the repair facility team with administrative tasks and policy adherence.

The ideal candidate has 1 year of related experience, strong attention to detail, and excellent communication skills.

Qualifications

• High School Diploma or GED required.
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service.

Responsibilities

• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Manage communications with customers or insurance partners during the repair process using CCC One notes.
• Prepare RO (repair order) work packet with QC checklist, work order, parts list and windshield tag.
• Record all communication with customers or insurance partners during the repair process.
• Confirm car rental information and update CCC One with rental car usage information.
• Manage ARMS system throughout the day to ensure all vehicles are noted in CCC One.

Skills

Customer service

Administration

Detail-oriented

Multitasking

Communication

Education

High School Diploma

GED

Job description

Gerber Collision & Glass in Pflugerville, TX is seeking a Customer Service Representative to deliver an exceptional customer experience and manage relationships with customers and insurance companies. This role supports the repair facility team with administrative tasks and policy adherence.

The ideal candidate has 1 year of related experience, strong attention to detail, and excellent communication skills.