Collision CSR: Elite Auto Repair Customer Care

Gerber Collision (Texas), Inc.; Jarrell (TX); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

PTO

Paid parental leave

Paid holidays

Health insurance

401(k)

Disability & life insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay

Job summary

Gerber Collision & Glass in Jarrell, TX seeks a Customer Service Representative to deliver exceptional customer experiences. You will manage relationships with customers and insurers while performing administrative tasks for the repair facility team.

The ideal candidate has 1 year in a similar role and 1-2 years CCC1 experience. Strong communication, multitasking, and attention to detail are essential in a fast-paced auto body environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar environment with customer service experience.

Responsibilities

• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Obtain necessary repair authorization documentation and retrieve insurance assignments.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurance partners in CCC One notes.
• Confirm rental information and update CCC One with rental car usage details.
• Manage ARMS system to ensure vehicles are noted in CCC One.

Skills

Multitasking

Attention to detail

Customer service

Communication

Computer skills

Sales drive

Education

High School Diploma or GED

Job description

Gerber Collision & Glass in Jarrell, TX seeks a Customer Service Representative to deliver exceptional customer experiences. You will manage relationships with customers and insurers while performing administrative tasks for the repair facility team.

The ideal candidate has 1 year in a similar role and 1-2 years CCC1 experience. Strong communication, multitasking, and attention to detail are essential in a fast-paced auto body environment.