Collision CSR: Elite Customer Care for Auto Body

Gerber Collision & Glass; Texas; On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Paid holidays

Health insurance

401(k)

Life insurance

Continuing education

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Jarrell, TX is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers during vehicle repairs. You will support the Repair Facility Team with essential administrative tasks and ensure smooth communication throughout the process.

The role requires attention to detail, strong communication, and multitasking in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or similar environment with customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One and proper scripting.
• Obtain necessary repair authorizations and insurance documentation for repairs.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communication with customers or insurers in CCC One notes.
• Confirm rental information and update CCC One accordingly.
• Manage ARMS to ensure entries are reflected in CCC One.

Skills

Multitasking

Attention to detail

Office equipment & computer skills

Communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Jarrell, TX is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers during vehicle repairs. You will support the Repair Facility Team with essential administrative tasks and ensure smooth communication throughout the process.

The role requires attention to detail, strong communication, and multitasking in a fast-paced environment.