Collision CSR: Customer Experience & Admin Support

Holdings LLC; Jarrell (TX); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays annually

Medical Insurance (Effective Day 1)

401(k) Retirement Plan with company 1:

Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Safety Glasses

Annual Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Jarrell, TX is seeking a Customer Service Representative to deliver an exceptional customer experience. The CSR supports the Repair Facility Team with administrative tasks, handles communications with customers and insurance partners, and helps drive WOW outcomes.

The ideal candidate has 1 year in a similar role, preferably in auto body or customer service, and a High School Diploma or GED.

Qualifications

• High School Diploma or GED (General Education Diploma) required.
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Multitasking

Attention to detail

Communication & sales

Education

High School Diploma or GED

Tools

CCC One

Daily Demand Capacity Planner

ARMS

Job description

Gerber Collision & Glass in Jarrell, TX is seeking a Customer Service Representative to deliver an exceptional customer experience. The CSR supports the Repair Facility Team with administrative tasks, handles communications with customers and insurance partners, and helps drive WOW outcomes.

The ideal candidate has 1 year in a similar role, preferably in auto body or customer service, and a High School Diploma or GED.