Collision CSR: Elite Auto-Repair Customer Advocate

Gerber Collision & Glass; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

Competitive hourly pay

Job summary

Gerber Collision & Glass in Houston, TX seeks a CSR to deliver exceptional customer experiences. You will manage relationships with customers and insurance companies while providing comprehensive administrative support for the repair facility team.

Ideal candidates have 1 year in a similar administrative role, with preferred auto body exposure and strong multitasking and communication skills. Valid driver’s license may be required. On-site position with hourly compensation.

Qualifications

• Must have High School Diploma or GED.
• Minimum 1 year in a similar role (administrative).
• Preferred 1 year in auto body or related environment with customer service experience.

Responsibilities

• Execute WOW plan consistently.
• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorization docs for disassembly.
• Prepare RO work packet with QC checklist, parts, and rental indicators.
• Record all communications with customers/insurers in CCC One notes.
• Update CCC One with rental car usage details.
• Manage ARMS to reflect vehicles in CCC One.

Skills

multitasking

attention to detail

communication skills

sales drive

customer service

Education

High School Diploma or GED

Job description

Gerber Collision & Glass in Houston, TX seeks a CSR to deliver exceptional customer experiences. You will manage relationships with customers and insurance companies while providing comprehensive administrative support for the repair facility team.

Ideal candidates have 1 year in a similar administrative role, with preferred auto body exposure and strong multitasking and communication skills. Valid driver’s license may be required. On-site position with hourly compensation.