Collision Center CSR: Elite Customer Care & Admin

Gerber Collision & Glass; Mills River (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Medical, dental & vision insurance

401(k) with company match

Life insurance

Continuing education opportunities

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience within our repair facility. You will manage relationships with customers and insurance partners and provide comprehensive administrative support to the repair team.

The role requires strong multitasking, attention to detail, and solid communication skills. A valid driver’s license is required, with a fast-paced environment and growth opportunities at Gerber.

Qualifications

• 1 year experience in a similar role such as administration assistant.
• Prefer 1 year in an auto body or similar work environment including previous customer service experience.
• High School Diploma or GED (General Education Diploma)

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Multitasking

Attention to detail

Communication

Customer service

Sales drive

Education

High School Diploma or GED

Tools

Office software

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience within our repair facility. You will manage relationships with customers and insurance partners and provide comprehensive administrative support to the repair team.

The role requires strong multitasking, attention to detail, and solid communication skills. A valid driver’s license is required, with a fast-paced environment and growth opportunities at Gerber.