Collision CSR: Elite Auto Repair Customer Care Pro

Boyd Group Services; Pflugerville (TX); Vor Ort; USD 22.000 - 29.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Paid parental leave

6 paid holidays

Medical, dental & vision insurance Day

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses allowance

Uniform stipend

Daily Pay option

Zusammenfassung

Gerber Collision & Glass in Pflugerville, TX is seeking a Customer Service Representative to deliver exceptional experiences for customers and insurers, while supporting the Repair Facility Team with administrative tasks.

The role requires 1 year in a similar admin role, 1 year in customer service, HS diploma, and a valid driver's license. You will use CCC One and ARMS systems, schedule repairs, and communicate clearly with customers.

Qualifikationen

• High School Diploma or GED is required.
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
• Ability to function in a fast-paced environment with strong communication and attention to detail.

Aufgaben

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record communications with customers or insurers during the repair process.
• Confirm car rental information and update CCC One with usage details.
• Manage ARMS throughout the day to reflect vehicles in CCC One.

Kenntnisse

Multitasking

Attention to detail

Office skills

Communication

Sales-driven

Customer service

Ausbildung

High School Diploma or GED

Tools

CCC One

ARMS

Jobbeschreibung

Gerber Collision & Glass in Pflugerville, TX is seeking a Customer Service Representative to deliver exceptional experiences for customers and insurers, while supporting the Repair Facility Team with administrative tasks.

The role requires 1 year in a similar admin role, 1 year in customer service, HS diploma, and a valid driver's license. You will use CCC One and ARMS systems, schedule repairs, and communicate clearly with customers.