Collision CSR: Elevate Customer Care & Repairs

Boyd Group; Lubbock (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Disability Insurance

Life Insurance

Education Opportunities

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Lubbock, TX seeks a Customer Service Representative to deliver exceptional customer experiences in a fast-paced environment. You will manage relationships with customers and insurers while providing administrative support for the Repair Facility Team.

Key duties include scheduling repairs, handling insurance paperwork, preparing repair orders, and maintaining accurate communications across CCC One and ARMS systems. Valid driver’s license required.

Qualifications

• High School Diploma or GED required.
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Schedule appointments for vehicle repair using CCC One and daily planning tools.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO (repair order) work packet with QC checklist, parts list and windshield tag.
• Record all communication with customers or insurance partners in CCC One notes.
• Confirm car rental information and update CCC One with rental usage details.
• Manage ARMS (Automated Rental Management System) to reflect current rentals.
• Coordinate ARMS and CCC One entries to ensure consistency across systems.

Skills

Customer service excellence

Multitasking

Attention to detail

Written and verbal communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Office software

Job description

Gerber Collision & Glass in Lubbock, TX seeks a Customer Service Representative to deliver exceptional customer experiences in a fast-paced environment. You will manage relationships with customers and insurers while providing administrative support for the Repair Facility Team.

Key duties include scheduling repairs, handling insurance paperwork, preparing repair orders, and maintaining accurate communications across CCC One and ARMS systems. Valid driver’s license required.