Collision CSR: Customer Experience Pro

Gerber Collision & Glass; Lubbock (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays

Medical, dental & vision insurance Day

401(k) with company match

Disability & Life Insurance

Continuing Education Opportunities

Safety glasses

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass - Slide Rd, Lubbock, TX is seeking a Customer Service Specialist to deliver exceptional experience for customers and insurers while supporting the Repair Facility Team. The role requires 1 year of admin or customer service experience and a HS diploma or GED.

You will coordinate appointments, insurance authorizations, and rental car logistics using CCC One and ARMS systems. Join a team that emphasizes WOW—our commitment to service, accuracy, and efficient processes.

Qualifications

• High School Diploma or GED.
• Minimum 1 year in a similar admin role.
• Preferred 1 year in auto body or similar with customer service.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) checklist, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Customer service

Multitasking

Attention to detail

Office skills

Communication skills

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass - Slide Rd, Lubbock, TX is seeking a Customer Service Specialist to deliver exceptional experience for customers and insurers while supporting the Repair Facility Team. The role requires 1 year of admin or customer service experience and a HS diploma or GED.

You will coordinate appointments, insurance authorizations, and rental car logistics using CCC One and ARMS systems. Join a team that emphasizes WOW—our commitment to service, accuracy, and efficient processes.