Collision CSR: Customer Experience & Admin Pro

Boyd Group; Galveston (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

The Boyd Group is seeking a Customer Service Representative for its Gerber Collision & Glass location in Galveston, TX. You will deliver an exceptional customer experience and support the Repair Facility Team with administrative duties, liaising with customers and insurance partners throughout the repair process.

Ideal candidates have 1 year of related experience and the ability to multitask in a fast-paced environment. Familiarity with CCC One and ARMS is a plus.

Qualifications

• High School Diploma or GED.
• Minimum: 1 year experience in a similar role.
• Preferred: 1 year in auto body environment.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO work packets with QC checklist, work order, parts list and rental indicators.
• Record all communication with customers or insurance partners in CCC One.
• Confirm rental information and update CCC One with rental usage details.
• Manage ARMS to ensure vehicles are reflected in CCC One.

Skills

Multitasking

Attention to detail

Communication skills

Sales drive

Education

High School Diploma or GED

1 year experience in a similar role

1 year in auto body environment (preferred)

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

The Boyd Group is seeking a Customer Service Representative for its Gerber Collision & Glass location in Galveston, TX. You will deliver an exceptional customer experience and support the Repair Facility Team with administrative duties, liaising with customers and insurance partners throughout the repair process.

Ideal candidates have 1 year of related experience and the ability to multitask in a fast-paced environment. Familiarity with CCC One and ARMS is a plus.