Collision CSR: Auto Body Customer Experience Pro

Holdings LLC; Texas; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group is seeking a Customer Service Representative for the Gerber Collision & Glass location on Gavelston Rd in Houston, TX to deliver exceptional service and support the repair facility team.

You will schedule repairs, coordinate insurance communications, rental cars and prepare RO work packets using CCC One and ARMS systems. A high school diploma and 1 year of related experience are required. The position offers daily collaboration with teams and a path for growth.

Qualifications

• High School Diploma or GED
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of the WOW plan.
• Schedule vehicle repairs using CCC One and proper scripts.
• Retrieve insurance assignments and secure repair authorizations for disassembly.
• Prepare RO packets with QC checklist, work order, parts list and rental indicators.
• Record communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One with rental usage.
• Manage ARMS daily to reflect vehicles in CCC One.

Skills

Multitasking

Attention to detail

Communication skills

Sales drive

Education

High School Diploma or GED

Job description

The Boyd Group is seeking a Customer Service Representative for the Gerber Collision & Glass location on Gavelston Rd in Houston, TX to deliver exceptional service and support the repair facility team.

You will schedule repairs, coordinate insurance communications, rental cars and prepare RO work packets using CCC One and ARMS systems. A high school diploma and 1 year of related experience are required. The position offers daily collaboration with teams and a path for growth.