Collision Center General Manager – Lead Operations & KPI

Mobile Auto Solutions, LLC; Frederick (MD); On-site; USD 90,000 - 110,000; Full time

Job summary

The Boyd Group is seeking a General Manager to lead the Collision Center, delivering an exceptional customer experience while directing day-to-day operations in line with policy and procedure. You’ll aim for top KPI performance and insurance metrics.

As a hands-on leader you’ll coach staff, conduct performance reviews, manage budgets, and ensure a safe, organized repair facility with a proactive approach to quality and throughput.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Post-secondary education or equivalent.
• Strong communication and interpersonal skills.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership experience

Customer experience

Communication

Coaching and mentoring

Education

Post-secondary education or equivalent

Job description

The Boyd Group is seeking a General Manager to lead the Collision Center, delivering an exceptional customer experience while directing day-to-day operations in line with policy and procedure. You’ll aim for top KPI performance and insurance metrics.

As a hands-on leader you’ll coach staff, conduct performance reviews, manage budgets, and ensure a safe, organized repair facility with a proactive approach to quality and throughput.