Collision Center GM: Lead Team, Grow KPIs & WOW

JHCC Holdings LLC; Frederick (MD); On-site; USD 90,000 - 110,000; Full time

Job summary

The Boyd Group is hiring a General Manager to lead the collision center operations and deliver exceptional customer experiences. You will manage day-to-day activities, coach staff, and ensure alignment with policy guidelines to uphold the highest service standards.

Responsibilities include budgeting, KPI tracking, safety compliance, and staff development. This role emphasizes strong leadership and a proven track record in collision repair management.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through‑put and delivery dates
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Clear communication

Motivate others

Education

Post-secondary education or equivalent

Job description

The Boyd Group is hiring a General Manager to lead the collision center operations and deliver exceptional customer experiences. You will manage day-to-day activities, coach staff, and ensure alignment with policy guidelines to uphold the highest service standards.

Responsibilities include budgeting, KPI tracking, safety compliance, and staff development. This role emphasizes strong leadership and a proven track record in collision repair management.