Collision Center Leader: Drive Ops, People & Customer Experience

JHCC Holdings LLC; Eagle Lake (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group is seeking a General Manager for our collision center in Florida. You will lead day-to-day operations, deliver exceptional customer experiences, and drive KPI and insurance metrics.

You will coach staff, manage budgets, and ensure compliance with safety and quality standards while maintaining a high level of professionalism in serving customers. The role emphasizes leadership by example and strong team collaboration.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Post-Secondary Education or equivalent.
• Strong communication and attention to detail.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership

Operations management

Budgeting

Coaching

Education

Post-secondary education or equivalent

Job description

The Boyd Group is seeking a General Manager for our collision center in Florida. You will lead day-to-day operations, deliver exceptional customer experiences, and drive KPI and insurance metrics.

You will coach staff, manage budgets, and ensure compliance with safety and quality standards while maintaining a high level of professionalism in serving customers. The role emphasizes leadership by example and strong team collaboration.