Collision Center GM: Lead Operations & Customer Excellence

Boyd Group Services; Candler (NC); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Boyd Group Services is seeking a General Manager to lead a collision center, delivering an exceptional customer experience while overseeing day-to-day operations and ensuring compliance with policies. You will coach staff, drive KPI achievement, and promote safety and quality across all processes.

The role requires post-secondary education or equivalent and proven leadership in a collision repair environment. Expect budget responsibility, performance reviews, and monthly leadership meetings.

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Job description

Boyd Group Services is seeking a General Manager to lead a collision center, delivering an exceptional customer experience while overseeing day-to-day operations and ensuring compliance with policies. You will coach staff, drive KPI achievement, and promote safety and quality across all processes.

The role requires post-secondary education or equivalent and proven leadership in a collision repair environment. Expect budget responsibility, performance reviews, and monthly leadership meetings.