Collision Center General Manager | Lead & Grow KPIs

Holdings LLC; Clarksville (TN); On-site; USD 85,000 - 100,000; Full time

Job summary

The Boyd Group seeks a General Manager to lead the day-to-day operations of the collision center, delivering an exceptional customer experience and ensuring adherence to established policies and procedures. The role focuses on planning and implementing operations to meet KPI and insurance metrics, while coaching staff for peak performance and maintaining high professional standards.

You will oversee budgeting, staffing, safety, and training, and you will drive continuous improvement through

Qualifications

• Attention to detail and high accuracy in operations.
• Ability to deliver a strong client experience.
• Clear verbal and written communication.
• Proven leadership and coaching abilities.

Responsibilities

• Ensure WOW plan is executed consistently.
• Prepare and manage annual/monthly operating budgets.
• Forecast and track monthly sales, profit and expenses.
• Deliver formal and informal performance reviews.
• Monitor accounts payable/receivable for the center.
• Maintain a clean, organized repair facility at all times.
• Oversee safety, dress code, and staff training.
• Open/close facility daily and lead production walks.
• Lead repair facility personnel and conduct meetings.

Skills

Attention to detail

Client experience

Clear communication

Leadership coaching

Education

Post-Secondary Education or equivalent

Job description

The Boyd Group seeks a General Manager to lead the day-to-day operations of the collision center, delivering an exceptional customer experience and ensuring adherence to established policies and procedures. The role focuses on planning and implementing operations to meet KPI and insurance metrics, while coaching staff for peak performance and maintaining high professional standards.

You will oversee budgeting, staffing, safety, and training, and you will drive continuous improvement through