Collision Center General Manager: Lead Operations & Growth

Boyd Group; Tampa (FL); On-site; USD 75,000 - 106,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group is seeking a General Manager for the Tampa collision center to lead daily operations, drive exceptional customer experiences, and ensure adherence to policy and safety standards.

You will steer the facility to meet KPIs and insurance metrics, coach staff, and promote professionalism in every customer interaction. This role requires strong leadership and hands-on management in a fast-paced environment.

Qualifications

• Requires strong leadership in collision repair operations.
• Must demonstrate ability to coach and empower team members.
• Excellent communication and client-facing skills essential.

Responsibilities

• Ensure WOW plan is executed consistently.
• Prepare and manage annual and monthly collision center budgets.
• Forecast and track monthly sales, profit and expenses.
• Deliver performance reviews for staff.
• Manage accounts payable and receivable for the center.
• Maintain a clean, organized repair facility and safe operations.
• Provide training for staff as needed.
• Enforce safety gear and dress code across staff.
• Open/close facility daily per procedures.
• Lead daily production meetings to align throughput and dates.
• Manage labor mix to standards and control capacity.
• Lead repair facility personnel and supervise teams.
• Run monthly health & safety and staff meetings.
• Attend managers meetings and leadership sessions.
• Ensure CSI metrics and follow-up within 24 hours.

Skills

Attention to detail

Motivate others

Clear communication

Coaching & leadership

Education

Post-Secondary Education

Job description

The Boyd Group is seeking a General Manager for the Tampa collision center to lead daily operations, drive exceptional customer experiences, and ensure adherence to policy and safety standards.

You will steer the facility to meet KPIs and insurance metrics, coach staff, and promote professionalism in every customer interaction. This role requires strong leadership and hands-on management in a fast-paced environment.