Collision Center General Manager: KPI‑Driven Leader

Holdings LLC; Illinois; On-site; USD 75,000 - 107,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO)

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company a

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking a General Manager to lead day-to-day operations of the Collision Center, driving exceptional customer experience and achieving KPI targets. You will coach team members to deliver top-tier service and ensure alignment with company policies and procedures across all shifts.

The role emphasizes leadership by example, operational excellence, and maintaining high professionalism in serving customers, with responsibility for safety and quality standards across the

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to communicate clearly both verbally and in writing.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Provide training for all staff as necessary.
• Open and close the facility daily as per established procedures.
• Lead and manage all repair facility personnel.

Skills

Leadership

Attention to detail

Communication

Coaching and development

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager to lead day-to-day operations of the Collision Center, driving exceptional customer experience and achieving KPI targets. You will coach team members to deliver top-tier service and ensure alignment with company policies and procedures across all shifts.

The role emphasizes leadership by example, operational excellence, and maintaining high professionalism in serving customers, with responsibility for safety and quality standards across the