Collision Center General Manager — Lead & Grow

Boyd Group Services; Springfield (VA); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Paid PTO

Parental Leave

Holiday Pay

Medical Insurance Day 1

401(k) Match

Job summary

Gerber Collision & Glass is seeking a General Manager to lead day-to-day operations of the Collision Center and deliver exceptional customer experiences. You will coach staff, maintain safety standards, monitor financials, and drive performance to meet KPIs and insurance metrics.

The role requires post-secondary education and proven leadership in a collision repair environment. The company offers comprehensive benefits and opportunities for professional growth within a long-standing industry

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Client experience

Clear communication

Motivate others

Education

Post-Secondary Education

Job description

Gerber Collision & Glass is seeking a General Manager to lead day-to-day operations of the Collision Center and deliver exceptional customer experiences. You will coach staff, maintain safety standards, monitor financials, and drive performance to meet KPIs and insurance metrics.

The role requires post-secondary education and proven leadership in a collision repair environment. The company offers comprehensive benefits and opportunities for professional growth within a long-standing industry