Collision Center General Manager: Lead, Coach & Grow

Master Collision Repair, Inc.; Florida; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Paid holidays

Medical insurance

401(k) with company match

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses and uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking a General Manager to lead the collision center operations and deliver an exceptional customer experience. You will coach a team to meet KPI goals, manage budgets, and oversee daily production and safety standards in alignment with company policies.

The role emphasizes hands-on leadership, process adherence, and continuous improvement across the center, reporting to senior leadership. Experience in collision repair management is preferred.

Qualifications

• Post-Secondary Education or equivalent.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Client experience

Clear communication

People management

Education

Post-Secondary Education

Job description

Gerber Collision & Glass is seeking a General Manager to lead the collision center operations and deliver an exceptional customer experience. You will coach a team to meet KPI goals, manage budgets, and oversee daily production and safety standards in alignment with company policies.

The role emphasizes hands-on leadership, process adherence, and continuous improvement across the center, reporting to senior leadership. Experience in collision repair management is preferred.