Collision Center Estimator & Customer Advocate

Hacienda Collision LLC; Alice (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance (0

401(K) Plan with company match of 50%

Life Insurance: $50,000

Paid Vacation: 1 week in first year

Sick leave: 3 days/year

Paid Holidays: 6

Employee discounts on vehicles, parts,

Job summary

Hacienda Collision LLC in Texas is seeking a friendly receptionist to greet guests, schedule appointments, and bridge communication between customers and body shop technicians.

You will manage repair scheduling, document handling, and provide updates on progress, ensuring a smooth, customer-focused collision experience. This role requires clear communication and a professional demeanor in a fast-paced shop environment.

Qualifications

• Professional appearance is required.
• Excellent communication capabilities are essential.
• Must be able to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Greet guests and schedule repairs in person or by phone.
• Communicate with customers to identify repair needs.
• Ensure documentation complies with regulations and standards.
• Photograph vehicles to document damage for insurance.
• Provide progress updates to clients and insurance partners.
• Handle inquiries about work in progress and appointments.
• Evaluate vehicle damage and determine repair necessity.
• Prepare estimates per Insurance partner and company guidelines.
• Inform customers and insurance companies of supplements on the same business day.
• Perform other duties as assigned by the Collision manager.

Skills

Professional appearance

Excellent communication

Goal setting

Fast-paced environment

Job description

Hacienda Collision LLC in Texas is seeking a friendly receptionist to greet guests, schedule appointments, and bridge communication between customers and body shop technicians.

You will manage repair scheduling, document handling, and provide updates on progress, ensuring a smooth, customer-focused collision experience. This role requires clear communication and a professional demeanor in a fast-paced shop environment.