Collision Center Customer Experience Specialist

Hacienda Collision LLC; Alice (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(K) Plan with company match

Paid Vacation

Sick leave

Paid Holidays

Employee discounts on services

Job summary

Hacienda Collision LLC is seeking a front-desk/customer-service oriented individual to greet guests, schedule appointments, and coordinate between customers and body shop technicians. You will ensure clear communication of needs and maintain documentation for insurance and shop records.

The role focuses on delivering a great collision experience, handling inquiries, and updating clients on progress while working in a fast-paced shop environment in Texas.

Qualifications

• Professional appearance is required.
• Excellent communication capability with guests and team.
• Ability to set and achieve targeted goals in a busy shop.
• Thrives in a fast-paced environment with many priorities.

Responsibilities

• Greet guests and answer phones to schedule appointments.
• Serve as liaison between customers and body shop technicians.
• Ensure documentation complies with regulations and standards.
• Photograph vehicle to support damage for insurance claims.
• Update clients on repair progress and status.

Skills

Professional appearance

Excellent communication capability

Ability to set and achieve targeted

Thrives in fast-paced environment

Job description

Hacienda Collision LLC is seeking a front-desk/customer-service oriented individual to greet guests, schedule appointments, and coordinate between customers and body shop technicians. You will ensure clear communication of needs and maintain documentation for insurance and shop records.

The role focuses on delivering a great collision experience, handling inquiries, and updating clients on progress while working in a fast-paced shop environment in Texas.