Collision Center: Customer Service & Repair Scheduler

Hacienda Ford; Brownsville (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(K) Plan

Life Insurance

Paid Vacation

Sick leave

Paid Holidays

Employee Discounts

Job summary

Hacienda Ford's Collision Center seeks a Customer Service Representative to greet guests, schedule repairs, and act as the liaison between customers and body shop technicians. You will communicate repair needs, explain processes, and ensure documentation complies with regulations.

The role supports updating clients on progress and coordinating with insurance as required. Ideal candidates will maintain a professional appearance, excel in clear communication, and thrive in a fast-paced environment

Qualifications

• Professional appearance.
• Excellent communication capability.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Greet guests and schedule repairs.
• Act as liaison between customers and body shop technicians.
• Explain repair needs and process to customers.
• Ensure documentation is complete and compliant with regulations.
• Photograph the vehicle to support damage for insurance, when needed.
• Update clients on repair progress and status.

Skills

Professional appearance

Excellent communication

Goal setting

Thrives in fast-paced environment

Job description

Hacienda Ford's Collision Center seeks a Customer Service Representative to greet guests, schedule repairs, and act as the liaison between customers and body shop technicians. You will communicate repair needs, explain processes, and ensure documentation complies with regulations.

The role supports updating clients on progress and coordinating with insurance as required. Ideal candidates will maintain a professional appearance, excel in clear communication, and thrive in a fast-paced environment