Collision Center Customer Experience Specialist

Hacienda Ford; Alice (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Match

Life Insurance

Paid Vacation

Sick Leave

Job summary

Hacienda Ford is seeking a Customer Service/Collision Liaison to greet guests, schedule repairs, and coordinate between customers and body shop technicians. The role focuses on delivering a great collision experience and understanding customer needs.

The position involves ensuring proper documentation, coordinating estimates with insurers, and updating clients on progress. Strong communication and organization are essential in a fast-paced environment.

Qualifications

• Professional appearance required.
• Excellent communication capabilities.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Schedule repairs for customers in person or by phone.
• Communicate with customers to determine repair needs.
• Ensure documentation complies with regulations and standards.
• Photograph vehicle to support insurance damage claims.
• Update clients on repair progress and status.
• Handle inquiries about work in progress and appointments.
• Evaluate vehicle to determine damage extent and repairs needed.
• Prepare estimates per Insurance partner and company guidelines.
• Communicate supplements to customers and insurers on the same business day.
• Perform other duties as assigned by Collision manager.

Skills

Professional appearance

Excellent communication

Goal setting

Thriving in fast-paced env.

Job description

Hacienda Ford is seeking a Customer Service/Collision Liaison to greet guests, schedule repairs, and coordinate between customers and body shop technicians. The role focuses on delivering a great collision experience and understanding customer needs.

The position involves ensuring proper documentation, coordinating estimates with insurers, and updating clients on progress. Strong communication and organization are essential in a fast-paced environment.