Collision Center Estimator

Hacienda Collision LLC; Brownsville (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(K) Plan

Life Insurance

Paid Vacation

Sick leave

Paid Holidays

Employee discounts

Job summary

A collision repair service is seeking a customer liaison in Brownsville, Texas. The role involves greeting guests, scheduling appointments, and ensuring customer satisfaction throughout the collision repair process. Applicants must be at least 18 years old with a valid driver's license, excellent communication skills, and the ability to thrive in a fast-paced environment. Benefits include 100% employer-paid insurance, a 401(k) plan, paid vacation, and employee discounts.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license with an acceptable driving record.
• Must pass a pre-employment drug screen.
• Must undergo a background check.

Responsibilities

• Schedule repair for customers, either in person or over the phone.
• Communicate with customers to determine the nature of their repair needs.
• Ensure documentation complies with regulations.
• Photograph the vehicle for insurance.

Skills

Professional appearance

Excellent communication capability

Ability to set and achieve targeted goals

Ability to thrive in a fast-paced environment

Job description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and body shop technicians. This position is about providing our customers with a great collision experience and understanding their needs.

Duties and Responsibilities

• Schedule repair for customers, either in person or over the phone
• Communicate with customers to determine the nature of their repair needs.
• Ensure that the required documentation is complete and complies with regulations and standards.
• Photograph the vehicle to support the damage for insurance.
• Update clients on the progress of the repair and its status accordingly.
• Handle telephone inquiries regarding work in progress and appointments.
• Evaluate the vehicle thoroughly to determine the extent of damage and the need for repairs.
• Prepare estimates following Insurance partner and company guidelines.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Perform other duties as assigned by the Collision manager.

Qualifications and Skills

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities

Benefits

1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave 3 paid days per service year – 100% employer paid.
6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

By submitting your application, you agree to the following:

• You are at least 18 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• If you do not meet all these requirements, your application will not be considered.

Thank you for your interest in this position.