Collision Center - Customer Service Representative

Hacienda Collision LLC; Alice (TX); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, & Vision Insurance

401(K) Plan with company match

Paid Vacation

Sick leave

Paid Holidays

Employee discounts on services

Resumo da oferta

Hacienda Collision LLC is seeking a front-desk/customer-service oriented individual to greet guests, schedule appointments, and coordinate between customers and body shop technicians. You will ensure clear communication of needs and maintain documentation for insurance and shop records.

The role focuses on delivering a great collision experience, handling inquiries, and updating clients on progress while working in a fast-paced shop environment in Texas.

Qualificações

• Professional appearance is required.
• Excellent communication capability with guests and team.
• Ability to set and achieve targeted goals in a busy shop.
• Thrives in a fast-paced environment with many priorities.

Responsabilidades

• Greet guests and answer phones to schedule appointments.
• Serve as liaison between customers and body shop technicians.
• Ensure documentation complies with regulations and standards.
• Photograph vehicle to support damage for insurance claims.
• Update clients on repair progress and status.

Conhecimentos

Professional appearance

Excellent communication capability

Ability to set and achieve targeted

Thrives in fast-paced environment

Descrição da oferta de emprego

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and body shop technicians. This position is about providing our customers with a great collision experience and understanding their needs.

Hours:

Monday – Friday 8:00 AM – 6:00 PM

Saturday 8:00 AM – 2:00 PM

Duties and Responsibilities:

• Schedule repair for customers, either in person or over the phone
• Communicate with customers to determine the nature of their repair needs.
• Ensure that the required documentation is complete and in compliance with regulations and standards.
• Photograph the vehicle to support the damage for insurance
• Update clients with repair progress and status accordingly.
• Handle telephone inquiries regarding work in progress and appointments.
• Evaluate the vehicle thoroughly to determine the extent of damage and the need for repairs
• Prepare estimates in accordance with Insurance partner and company guidelines.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Perform other duties as assigned by the Collision manager.

Qualifications and Skills:

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities

Benefits:

1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave 3 paid days per service year – 100% employer paid.
6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

• You are at least 18 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• If you do not meet all these requirements, your application will not be considered.