Collision Repair Estimator & Customer Liaison

Hacienda Ford; Alice (TX); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision Insurance

401(k) Plan with company match

Life Insurance

Paid Vacation

Sick leave

Paid Holidays

5-day workweek with 1-on-1 evaluations

Employee discounts on vehicles, parts,

Descrizione del lavoro

Hacienda Ford is seeking a customer-facing Collision Center Liaison to greet guests, schedule repairs, and coordinate with body shop technicians. You will act as a liaison to ensure a smooth collision experience and determine customer needs.

Responsibilities include documenting repairs, communicating progress, and handling inquiries about ongoing work. This role requires professionalism and strong communication in a fast-paced environment.

Competenze

• Professional appearance is required.
• Excellent communication skills.
• Ability to set and achieve targeted goals.
• Thrives in a fast-paced environment with multiple priorities.

Mansioni

• Schedule repair for customers, either in person or over the phone.
• Communicate with customers to determine the nature of their repair needs.
• Ensure that the required documentation is complete and complies with regulations and standards.
• Photograph the vehicle to support the damage for insurance.
• Update clients on the progress of the repair and its status accordingly.
• Handle telephone inquiries regarding work in progress and appointments.
• Evaluate the vehicle thoroughly to determine the extent of damage and the need for repairs.
• Prepare estimates following Insurance partner and company guidelines.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Perform other duties as assigned by the Collision manager.

Conoscenze

Professional appearance

Excellent communication

Goal setting

Fast-paced environment

Descrizione del lavoro

Hacienda Ford is seeking a customer-facing Collision Center Liaison to greet guests, schedule repairs, and coordinate with body shop technicians. You will act as a liaison to ensure a smooth collision experience and determine customer needs.

Responsibilities include documenting repairs, communicating progress, and handling inquiries about ongoing work. This role requires professionalism and strong communication in a fast-paced environment.